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Your application reference number was issued when you first submitted your application.
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You chose your memorable word when you first made your application. We use this word to verify your identity if you want to monitor the progress of your application.

If you have any questions about your application, please call us on 0345 300 3830. Lines are open Monday to Saturday 9am-6pm.To make sure we provide you with a good service, we may monitor and/or record calls to this number. Calls to telephone numbers are charged at your standard rate.