Partnership Card services:

0345 300 3833

(Lines are open 24 hours, 7 days a week)

Partnership Card application queries:

0345 300 3830

(Lines are open Monday to Saturday 9am-6pm)

Partnership Card lost & stolen cards:

0800 015 0914 or +44 121 214 5732 (outside the UK)

(Lines are open 24 hours, 7 days a week)

Textphone number (for hard of hearing)

0121 265 3051

(Lines are open 24 hours, 7 days a week)

Application Status

Waiting for a decision? Check the status of your application for a Partnership Card.

Calls to telephone numbers starting 0345 are charged at the same rate as standard UK landlines. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

John Lewis Financial Services Limited will never ask you for your internet ID or password in an email. Never disclose this information to anyone.

Partnership Card is issued and managed by John Lewis Financial Services Limited, formed for the purpose of providing financial services to customers of the John Lewis Partnership . The Partnership Card is only available to persons aged 18 or over, who have a residential address in the UK, subject to status and conditions.

John Lewis Financial Services Limited (a subsidiary of HSBC UK Bank plc), registered in England under Company Number 4645530. Registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2009 (Payment Services Register no 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.